If you aren't delighted with your floral gift, we'll do everything we can to make it right. As professional FTD florists, we guarantee your satisfaction with every order for delivery in the United States and Canada. If you are not satisfied with the purchased product, we will do everything we can to assist you. All you need to do is notify us within 4 days of receipt of your order. You can reach us by phone at 319-234-6883, visit our flower shop in person at 2275 Independence Ave, or email us at flowershop@ptflowers.com.